CANCELLATION / RETURN / EXCHANGE POLICY

You have the right to return your order within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the item(s).

To exercise your right of return your order, you must inform us: about your decision in written form (e.g. a letter sent by post or by email).

Company name: PanalStore

Street: ‘s-gravenwaarde 17

Post code, city: 1251 NT, Laren

Country: The Netherlands

Email: hello@panalstore.com

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your decision to return the item before the cancellation period expires.

Consequences of cancellation:

If you return the item, you have the right to receive all payments immediately and at the latest within fourteen days from the day on which we received notification of your return. The same means of payment that you used in the original transaction will be used for this refund. We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us about your decision to return the item. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the item(s).

You must return the purchased item(s) in its original condition. If the purchased item(s) differs from its original condition, respectively is not returned in its original condition, the buyer is responsible for any loss in value.

You only have to pay for the loss in value of the item(s) if the loss in value is due to improper handling of the item(s) on your part.